Delivery

Sophy G is  happy to serve our UAE and International Customers with FREE delivery via DHL (within 2-5 business days).  

We aim to process your order as soon as possible. However if you need your order in a hurry, next day, or by a specific date, please email us orders@sophyg.com so that we can do our best to make the necessary arrangements.

Customized and bespoke orders are delivered within the term agreed with a customer.  

Once your order is dispatched you will receive a confirmation email.

Delivery problems. 

Any delivery failure or late delivery that exceeds ten (10) business days should be reported to our customer service as soon as possible.  In order for your claim of delivery failure or late delivery to be accepted, you must notify us within thirty (30) calendar days from the date of confirmation of your order.

You must check that your shipment is correct on delivery.  If there are any discrepancies in your order, for example damaged or missing goods, when you receive your order, you should note the nature of the problem by hand, if possible, on the delivery notice, and sign.  You must contact us as soon as possible but no later than ten (10) days after receiving the delivery.

Returns and exchanges of purchased items. 

You may return any full-priced product ordered on the sophyg.com website for exchange or refund within fourteen (14) calendar days from the delivery date. Returned products must be in their original condition, unused, unwashed, unaltered, and in the same condition in which it was received with all tags attached, and in the original packaging (including, if possible, the original delivery box).  The original invoice must be provided with any return.  Sophy G will determine in its sole discretion whether the products are in original condition when returned.  If Sophy G determines that the products are not in original condition they will be returned to you.  Please allow up to ten (10) days for the processing of your return.

  Restrictions.

(i) Personalized or altered products.  A product ordered on the sophyg.com website that has been personalized, or a product that has been altered or tailored in any way, or washed or cleaned, cannot be returned for exchange or refund.

(ii) Sale and other non-refundable products.  All underwear products and products sold as part of a sale are final and not returnable, exchangeable, or available for store credit. Please note that we are unable to guarantee availability of stock until time of shipment. You may request a price adjustment if a purchased product is marked down within seven (7) calendar days of the delivery of your order.  Sophy G reserves the right to designate other products as non-returnable.  Any such designation will be noted on the product detail page.

Taxes

Sophy G does not charge and collect state, local, and county taxes for online transactions based on shipping address. Please note, that if we are not required to collect taxes, it is your responsibility to determine and pay any use taxes or similar taxes.

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